What To Do When You Mess Up
Throughout the majority of my writing career, I’ve worked with long-term clients. Usually, my clients are business owners who need regular content for their blogs or their newsletters. We get to know each other fairly well. Lately, I’ve been diversifying a bit and adding in a few publications.
A few weeks ago, I pitched an article to an editor I’d never worked with. She liked my idea and gave me a rather short deadline. It was exciting because it was a topic that I love, and the pay was higher than
I’d expected it to be. I put the deadline on my calendar on the right date, but got it mixed up in my mind.
In case you are wondering how that is possible: The article was due on Monday, August 4. As I planned my schedule, I somehow thought the 4th was on a Friday. I scheduled time to interview, write, edit, and proofread on Tuesday, Wednesday, and Thursday. Duh!
My subconscious, though, had a better grasp of dates than my conscious mind. I woke up in the middle of the night Sunday night — suddenly — and realized that Monday was the 4th, and that the article wasn’t started. Cue the panic.
I got up early Monday morning and went to work, cobbling something together. It wasn’t great. I wasn’t proud of it. In the email submitting it, I told the editor that since it was my first article for her, it would probably need revision. She responded that it was totally inappropriate, and asked if I could write something that included original interviews and was more suitable by Wednesday. I owned up to the mistake, agreed that the first draft wasn’t good, and said that I absolutely could send something better.
Feeling pretty good about getting a second chance, I went to work, contacting people who might be willing to interview, writing questions, and generally doing my job. I wanted the second attempt to be outstanding. And, at the risk of being a braggart, it was. The editor published it within 10 minutes of receiving it, and send another assignment the next day.
That is just one example of my many, many stories about messing up. Through years of stumbling along, screwing things up, and carrying on with life, I’ve come up with a list of things that help when you know you’ve messed up:
1. Own it. Confess. Admit that you screwed up. Honesty is the best policy, and you will really put some bad juju out in the universe if you try to blame someone else.
2. Apologize. Say you are sorry. You don’t have grovel, but once you confess the next thing to do is apologize.
3. Come up with a plan to make it better. Make some suggestion that may help remedy the situation.
4. Deliver superior results. If you get a second chance, as I did in with the new client, make sure you come through.
5. Remember: everyone messes up. Don’t spend time beating yourself up. Just do what you can to make it better and move on with your life.
Have you messed up in a big way? Did you recover? How? What are your best tips for getting past a screw up?